Accessibility Statement

pyle.com.mx is operated by SOUND AROUND MX S. de R.L. de C.V. ("we," "our," or "us"). We are committed to providing an accessible online experience for all of our customers, including people with disabilities.

We continuously work to improve the accessibility and usability of pyle.com.mx to ensure that our website is inclusive and easy to use for everyone.

Our Commitment

We strive to provide an accessible experience to as many users as possible, regardless of their abilities or the technology they use.

Accessibility is an ongoing effort, and we continue to improve our website based on best practices, feedback from our users, and the evolving international accessibility standards.

Accessibility Standards We Follow

SOUND AROUND MX S. de R.L. de C.V. is committed to continuously improving the accessibility of pyle.com.mx in accordance with internationally recognized standards.

Our goal is to comply with:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, progressively working toward compliance with WCAG 2.2, where applicable.
  • Applicable legal accessibility requirements relevant to our operations and website.

Conformance Status

pyle.com.mx is partially conformant with WCAG 2.1 Level AA.

This means that while a large portion of the website meets accessibility standards, some content or functionality may not yet fully comply due to third-party application limitations, platform restrictions, or legacy content.

We are currently working to improve the following areas:

  • Website navigation and menus.
  • Product search and product pages.
  • Shopping cart and checkout process.
  • Forms and customer service tools.

This statement applies to all content and functionality available on pyle.com.mx.

Measures We Take to Support Accessibility

SOUND AROUND MX S. de R.L. de C.V. takes various measures to continuously improve the accessibility of the website, including:

  • Incorporating accessibility criteria into website and content updates.
  • Maintaining consistent website navigation and structure.
  • Supporting keyboard navigation for the website's main functions.
  • Improving color contrast and text readability where necessary.
  • Progressively adding descriptive alternative text to product images and promotional materials.
  • Reviewing and optimizing the accessibility of forms and the checkout process.
  • Monitoring, where possible, the accessibility of third-party applications and embedded content.
  • Providing assistance to users who encounter accessibility barriers.
  • Evaluating the accessibility impact of significant updates to the theme, applications, and content.

Known Limitations

Although we continuously work to improve the accessibility of our website, some content or functionality may not yet provide the best experience for all users.

Known limitations include:

  • Alternative Text for Images: Some product or promotional images may not yet have fully detailed alternative descriptions.
  • Heading Structure and Layout: Some pages may have inconsistent heading structures due to theme limitations or previously published content.
  • Third-Party Applications: Some Shopify applications or integrated widgets, such as chats, pop-ups, review systems, or marketing tools, may not fully comply with accessibility standards.

We continue working to address these issues, prioritizing those that directly affect the shopping experience and checkout process.

Feedback and Assistance

We welcome any feedback regarding the accessibility of pyle.com.mx.

If you experience difficulties using the website or need assistance completing a purchase, we will be happy to assist you.

Accessibility Support Contact

Email: Contacto@pyle.com.mx

Phone: +52 55 88392339

If you prefer not to contact us by phone, you may email us, and we will be happy to provide assistance or arrange a call.

To help us address your request more quickly, we recommend including, when possible:

  • The URL or address of the page where the issue occurred.
  • A description of the issue.
  • The browser and device you are using.
  • The assistive technology being used, such as a screen reader.

Our goal is to respond to requests within approximately five business days.

If you believe your situation was not resolved satisfactorily, you may request that your case be reviewed by our management team.

Accessible Alternatives

If any content or functionality on our website is not accessible, we will work with you to provide the necessary information or assist you in completing your purchase through an alternative method, such as phone or email support, upon request.

Compatibility with Browsers and Assistive Technologies

pyle.com.mx has been designed to function properly with modern browsers and commonly used assistive technologies.

For the best experience, we recommend using the latest versions of:

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge

Technical Specifications

The accessibility of pyle.com.mx relies on the proper functioning of the following technologies:

  • HTML
  • CSS
  • JavaScript

Evaluation Method

Dana Trading continuously evaluates the accessibility of the website through:

  • Periodic automated reviews and internal testing.
  • Manual evaluations of key pages, navigation, forms, and the checkout process.
  • Reviewing significant updates to the theme, applications, and content to identify potential accessibility impacts.
  • Feedback provided by users and customers.

Updates to This Statement

This Accessibility Statement may be updated periodically to reflect improvements or changes made to our website.