Refund policy

Order Processing

Order Confirmation

Once you place your order, you will receive a confirmation email with the details of your purchase.

Shipping and Tracking

Once your order has been shipped, you will receive tracking information to monitor your shipment.

Order Cancellations

Orders may be canceled within the first 24 hours after purchase, provided that the product has not been shipped and a tracking number has not yet been issued. To request a cancellation, please contact our customer service team at contacto@pyle.com.mx

How to Make a Return

You can request your return online here.

Returns must be requested within 30 days of delivery. Products must be new, unused, and in their original packaging.

  • All returns must be authorized by Pyle before being sent back.

  • Return shipping costs are the responsibility of the customer.

  • Once the product has been received and inspected, processing the refund or store credit may take 5 to 10 business days. Refunds will be issued using the same payment method used for the purchase.

Return Address

To request a return, please contact us at contacto@pyle.com.mx

and our team will provide you with the appropriate instructions.

General Return Guidelines

This policy applies only to products purchased directly from pyle.com.mx

Products must:

  • Be new, unused, and in their original packaging.

Damaged or defective products must be reported immediately. These cases are not considered standard returns and will be handled according to the applicable procedure.

Returns will be rejected if:

  • The product was not purchased from pyle.com.mx

  • The reason for the return does not match the actual condition of the product (for example, reporting a product as defective when it is functioning properly).

  • Serial numbers, UPC codes, or warranty labels have been altered, damaged, or removed.

  • The product does not include manuals, accessories, or its original packaging.

  • The product shows physical damage, signs of tampering, modifications, or customization.

Policies by Return Type

Standard Return Policy

Refund: Available within 30 days of delivery.

Replacement: Available within 30 days of delivery.

Return Shipping Cost: Free for replacements of the same product, subject to prior authorization from Pyle.

Replacement-Only Policy

Refunds: Not available.

Replacements: Available within 30 days of delivery.

If the original product is no longer available, a gift card for the purchase value will be issued for use in the store.

Manufacturer-Exclusive Service Policy

Refunds and replacements: Not available.

To make a warranty claim or request product assistance, please contact contacto@pyle.com.mx

Out-of-Stock or Backordered Products

If the replacement product is not available:

  • Within the first 30 days: A full refund will be issued.

  • After 30 days: Store credit will be issued based on the product's current market value, not exceeding the original purchase price.

Bulk Purchases (10 or More Units)

Orders of 10 or more units of the same product are non-refundable.

All other conditions established in this return policy will continue to apply.